FAQ

Shipping costs & timelines

What are the delivery costs?

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We provide shipping free of charge, no matter where in India you live.

Shipping & Timelines

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We dispatch your products within 48hrs after receiving your order, from Monday to Friday (excluding Indian public holidays). After dispatch it takes another 1 to 6 days for the products to arrive your location, depending on where you live. We send you an e-mail as soon as we have arranged the shipment with the courier and inform you of the Track & Trace code so that you know when to expect your products.

Expected delivery timelines based on location

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Within Mumbai: Please allow 2 to 4 working days for the parcel to arrive

Metros: Please allow 3 to 5 working days for the parcel to arrive

Non-Metros and Interiors: Please allow 5 to 10 working days for the parcel to arrive

Before buying

What do I need to pay attention to when I buy an infant carrier or car seat?

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Check for ECE R44/04 approval

All Britax car seats are manufactured in Europe. The ECE R44/04 approval means that the car seat adheres to the strict European safety standards. You can also check out the safety ratings given to most seats by European testing organisations like “Stiftung Warentest”, “Which?” and “ADAC”.

What are the key forms of protection in a car seat?

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We appreciate that car seats are complex things. But we also believe it’s important for parents to make informed choices about the type of protection they offer your child. So please go through below 5 Q&A's to understand some of the key safety features to consider in choosing your car seat.

1. What kind of harnessing does it offer?

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Integrated 5-point harness, 3-point harness or does it rely on the vehicle's adult seat belt?

2. Does it offer advanced side impact protection?

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In case of a common form of collision – from the side.

3. Does it offer superior head and neck protection?

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To protect a growing child’s vulnerable head and developing neck muscles.

4. Does it offer extended rearward facing travel?

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Proven to be the safer way to transport smaller children (and a EU legal requirement until 9kg).

5. Check that your child is ready to move to the next stage of seat

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Car seats are divided in 4 groups, to accomodate children throughout their physical development until they are big enough to travel without one.

For safety reasons, you should keep your child in each group for as long as possible – until they reach the weight limit or the head reaches the top of the seat. This is especially important for babies as rearward facing seats offer the safest way of travelling. The general rule of thumb of moving your child to the next group is:

- Move from a Group 0+ infant carrier when your child exceeds the weight limit and can sit up unaided, or if their head is higher than the top of the infant carrier.

- Move from a Group 1 seat when the upper edge of the shell is roughly at eye level of the child or your child exceeds the weight limit.

- Do not move too early to a Group 2-3 seat because these seats are wider to accommodate larger children. Also a younger child's shoulders are too narrow to hold to the adult seat belt securely. A small child can therefore easily slip out from under the belt, especially when they fall asleep during the journey.

A child’s head should ideally never exceed the top of the seat shell. This is especially important when using an infant carrier in order to minimise the risk of head contact with interior components of the car should an accident occur. The recline angle of our ERWF child seats (DUALFIX, MAX-FIX II, MAX-WAY, MULTI-TECH, etc.), is more upright than in an average infant carrier, which reduces the risk of the child’s head coming into contact with the car interior.

Additionally, the child’s body is more supported over a larger surface area of the seat than they would be in an infant carrier where the child is in a flatter position. In our ERWF child seat models, the child can continue to use the seat until he or she reaches the maximum stated weight or their eye-line is level with the top of the seat shell/headrest. The child would typically outgrow the seat before reaching either one of these stages since the child’s shoulders would no longer fit beneath the headrest (found in most of our ERWF products) in its highest position.

How do I choose the right seat for my family?

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What is the age and weight of your child? And how long do you want your child to stay in its seat? These are the determing questions to answer here first.

The first thing you will need to identify is which seats will ‘fit’ your child. This depends on the age and weight of your child. Once you’ve worked this out, your next decision is around the type of seat that will best suit your needs.
Some car seats are designed around the physiology of a specific age or weight of child. These seats offer tailored protection along with the ultimate comfort and fit. Other seats are designed to cover a much wider age range. These seats offer maximum flexibility and longevity. Only you can decide what is best for your family.

What do the different car seat groups mean?

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Baby
Group 0/0+ | birth to 13kg (~12/15 months)
These seats, often called an ‘infant carrier’, can be used from birth and can be connected to your pushchair. They are designed to be lightweight and portable and cocoon a small baby.

Group 0+/1 | birth to 18kg (~ 4 years)
These seats are designed to be used from birth but to remain within the car. They are often bigger and heavier and can’t be connected to a pushchair. However they may fit your child until they are around 4 years or 18kg. And they may give you the option of changing the seat to forward facing once your child is ready.

Toddler
Group 1| 9kg to 18kg (~ 4 years)
These seats are designed for children from 9kg up to 18kg and offer a range of installation and harnessing technology.

Group1/2 | 9kg to 25kg (~ 6 years)
These seats are designed for children from 9kg up to 25kg and often offer a choice of rearward or forward facing travel to suit the changing needs of a growing child.

Group 1/2/3 | 9kg to 36kg (~ 12 years)
These seats are designed for children from 9kg up to 36kg and represent our longest lasting seat.

Child
Group 2/3 |15kg to 36kg (~ 4 - 12 years)
These seats, often known as highback booster seats, are designed to offer ultimate safety for older children from 15kg to 36kg.

What is the best way to install a car seat?

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Since we invented ISOFIX in 1997 with Volkswagen it has become the standard for car seat installation in Europe. It greatly reduces the risk of installation error and makes transferring an infant carrier when used in combination with the base in and out of the car simple. We would always recommend an ISOFIX seat, but understand that not all cars have ISOFIX connectors. So it’s important that you clarify this before you choose your seat.

Which different installation options do I have?

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ISOFIX
Our ground-breaking invention with Volkswagen that enables simple, direct connection to the car’s anchorage points.

ISOFIT
Designed specifically for Group 2/3 car seats – using both ISOFIX and the car’s seat belt to direct impact forces away from your child.

Vehicle adult seat belt
If your car doesn't have the ISOFIX anchor points, then you can always install the car seat by using the vehicle’s regular three-point seat belt.

Do you want to use your seat as part of a Travel System?

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The facts:
Only certain types of car seat, often called an ‘infant carrier’, can connect onto your pushchair. And not all seats are compatible with every brand or model of pushchair. If you choose the right combination then an infant carrier plus travel system can offer a flexible, cocooning way of transporting your small child on the road and pavement.

Your options:
All Britax infant carriers are compatible with all Britax travel systems – and also with many other leading brands of travel systems.

Would you like your child to remain rearward facing for longer?

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The facts:
Current European legislation (ECE R44/04) states that a child must remain rearward facing until at least 9 months or 9kg. However at Britax we recommend that your child travels rearward facing for as long as is feasible for your child, your car and your lifestyle.

Safety considerations

What are the legal standards for car seats?

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AS OF AUGUST 2019 IT IS MANDATORY FOR EVERY CHILD IN A CAR IN iNDIA TO BE SECURED BY A SAFETY BELT OR A CHILD-RESTRAINT SYSTEM. 

Britax, being an EU brand, follows the EU guidelines that state it is mandatory to use child car seats within the EU for all children up to the heights of 1.35m or 1.5m (depending on the member state).

There are currently two legal standards in Europe:

ECE R129
i-Size (this is a new standard for group 0/0+/1 seats that will exist alongside ECE R44/04 for a number of years and sets more advanced safety standards based on more recent safety data).

ECE R44/04
To meet ECE R44/04 approval car seats are tested in frontal collisions at 50km/h and rear collisions at 30 km/h using crash test dummies and advanced measuring instruments designed to assess the levels of protection each seat offers. ECE R44/04 approved seats can all be identified by their orange approval label.

What does the approval label tell me about my seat?

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1. Your seat meets the European Safety Standard. Note the last two digits: these should end in 04 (latest version) or 03. R44-01 or 02 are not legal and may not be sold or used since 2008.

2. There are 3 types of car seat approval: universal, semi-universal and vehicle specific. ‘Universal’ means your seat is approved for installation in all cars, although you should check that the seat fits really well in your car. See below article on ‘Type Labelling’.

3. Approval for weight (group). If a letter Y is added here, it means that the child seat features a 5-point harness system with crotch strap.

4. European approval indicator.

5. Indicates the country in which the approval was obtained:
1= Germany
2 = France
3 = Italy
4 = The Netherlands etc.

6. Approval number. The first two numbers (04) show to which version the child seat has been approved, in this case ECE R 44/04.

7. Name of product manufacturer

8. BAR code

9. Unique number allocated to your specific seat, for testing and tracking

Car seat ECE R44/04 approval label

What does i-Size (ECE R129) mean?

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 i-Size is a new regulation for child car seats in Europe that will run in parallel to the current regulation (ECE R44/04) for the next few years. It has been in force since July 9th 2013. We were a major contributor to its development and believe that it will greatly increase protection for little ones across Europe.

The key changes are:

Extended rearward facing travel until a minimum of 15 months
Proven to be the safer way to travel in case of frontal collisions

Added side impact test
To ensure the seat provides better protection in the case of side collisions

ISOFIX only seats
Using our 1997 invention together with Volkswagen to greatly reduce the risk of incorrect installation

Based on the age and size of the child rather than weight
Reflecting the latest safety data and giving parents a clearer indicator of what seat is right for their child and when their child is ready to be moved to the next stage car seat.

i-Size (or ECE R129) approved car seats can be recognized on the orange approval label by the “i-Size” indication. Additionally, one can easily find the appropriate length classification of the car seat on the label. The remainder of the approval label looks alike the ECE R44 label.

What are the benefits of extended rearward facing travel?

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Superior protection in a frontal collision
Car seats are designed to absorb crash forces through the shell of the seat and spread the remaining crash forces away from the child’s body. Rearward facing car seats offer the best protection in the event of frontal collisions – the most frequent type of accident on the roads.*

Physics dictates that in the event of a frontal collision, it is safer for a child to travel in a rearward facing car seat as crash forces are directed to the back of the seat, while the remaining energy is spread evenly across the head, neck and upper body. In a frontal collision with a forward facing seat the energy of the impact is distributed differently across the seat structure and restraint system – potentially resulting in more energy impacting on the child’s body.

Our belief in the safety of extended rearward facing is supported by Swedish government advice and by safety organisations across Scandinavia. Sweden has the lowest car crash fatality rates for children in the world.

Experience that counts
We’ve been designing industry-leading car seats for approximately 50 years – and have been championing rearward facing seats in Sweden for over 20 years. During this time we’ve constantly used our learnings to develop innovative ways to make safer, simpler, more flexible products. Our research and development team are continually making advances in energy management – enabling us to enhance the protection that our products offer from every possible angle of impact (including rollovers) in a road traffic accident. We’ve also been able to develop an industry-leading selection of belted seats that enable rearward facing travel beyond the limits of ISOFIX – all the way to 6 years old. Our expertise is regularly shared with governmental bodies and safety experts worldwide.

*Casimir “Child Car Passenger Fatalities - European Figures and In-Depth Study”; Alan Kirk; Loughborough University, UK; Conference: Protection of children in cars, Munich, 2011.

What are the benefits of 5-point harnessing?

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Nearly 50 years of experience and constant technical innovation have enabled us to understand in minute detail what happens in different types of collisions. Based on our continually developing knowledge, a 5-point harness system is the only form of restraint we use on all of our Group 0+/1, 1 and Group 1/2 car seats – and we are increasingly finding ways to build extended 5-point harnessing into our Group 2 seats.

What types of restraint systems are available?

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- In Group 0 and 0+ children are generally restrained with a 3- or 5-point harness.

- In Group 1 children are restrained either with the 5-point harness or the shield system (also referred to as safety cushion, impact shield, tray shield).

- In Group 2 and 3 children are commonly restrained with an adult seat belt. However we are also working to champion extended 5-point harnessing for Group 2 so that children can benefit from the safety of 5-point harnesses for longer.

How does a 5-point harness work in a collision?

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A 5-point harness significantly decreases the forces a child experiences during a crash since the forces are diverted from the child along the harnessing to the five points of contact with the seat. When the child is decelerated by the harness, the cushioning occurs across a wide area and limits shoulder and hip movements, resulting in low stress to the spine and the forces being directed away from the parts of the body containing vital organs.

In case of a roll-over, side impact or an offset impact (where combined vertical, lateral and or oblique loading lateral forces can lead to ejection or submarining), the shoulder contact points and the crotch strap stop those risks and keep the child safely in the protecting seat shell.

In addition, the harness allows for adjustment to the child’s body and therefore offers a good and customised fit.

Why do we use a 5-point harness?

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In all 5-point harness seats, the straps come down over the shoulders and across the hips to fasten to the buckle that comes up between the legs. The harness sits closely against the bony parts of the pelvis (the crotch and hip straps) and across the shoulders and rib cage (the shoulder straps). When a child moves forward in the seat, as they would in a crash, the properly tightened harness is already "holding" the child and it effectively restrains them, spreading the crash forces out through the seat and the remaining forces across the strong bones of the body.

Why are child car seats with integrated harness often more expensive than car seats with shield systems?

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Harnesses are complex to design. The visible part is only a small fraction of the total harnessing system, which comprises straps, tongues, crotch strap, attachment means to the shell and a key element: the buckle. Technology is needed to allow easy tightening and release of the harness, and the harness needs to be routed around the shell to allow connection at the right points for the load to be distributed whilst providing easy access to the parents securing their child in the seat. In addition, designing a shell which can properly withstand the forces the harness places on the upper shell, to effectively restrain the upper body, is technically advanced and costly.

Can I use a second-hand car seat?

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We believe that risks shouldn’t be taken when it comes to child safety. A second-hand car seat with an unknown history is always a risk as you cannot be sure that it hasn’t been involved in an accident (even if there are no visual signs of damage).

Using my product

Can I use my car seat on a plane?

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The following Britax models have been approved for use on a plane:

- BABY-SAFE
- BABY-SAFE plus
- BABY-SAFE plus II
- BABY-SAFE plus SHR II

As airline regulations regarding suitable car seats can change regularly, we recommend that you always check with your airline before travelling.

My baby is sweating heavily in his seat - what should I do?

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Sweating in young babies can often be a sign that their ability to thermo regulate is still developing. We advise that parents use their judgement in terms of how their child is dressed if they appear to be hot. However we also offer specific summer accessories for some of our car seats. Please do check our accessories section for further details.

My child can unbuckle his seat himself / my child can get out of the harness by himself. What should I do?

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In designing our restraint systems we aim to strike a delicate balance in terms of the forces needed to open a buckle – high enough to deter children from opening it themselves, but not so high that the buckle can’t be opened by someone else in case of a dangerous accident situation. Equally a more complicated lock system is not legally permitted if it could also prevent an adult being able to open the buckle in an emergency.

In terms of harnessing, we recommend that parents find the best balance between tightening the harness so tautly that the child is uncomfortable and tries to escape from it – and tightening it so loosely that it is easy for the child simply to slide out of the harness. The harness should be a tight fit but without tension against the body (two fingers should be able to fit between the harness and the child's chest). If your child unbuckles or slips out of his harness we recommend that you stop immediately and re-harness your child.

My car seat was in our vehicle during an accident. What should I do?

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After an accident in which a car seat had been involved, we strongly recommend that the seat is replaced if involved in an accident at speeds of 10 kmph or more as the forces absorbed by the seat could lead to fine cracks in the structure (which may not be visible to the eye).

Can I use a rearward facing child car seat on the front passenger seat with an airbag?

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Infant carriers from Group 0/0+ must be fastened in a rearward facing direction. These seats should not be used in conjunction with an airbag on the passenger seat. The same applies to our Group 0+/1 and Group 1/2 products such as FIRST CLASS PLUS, MAX-FIX II, DUALFIX when in rearward facing mode, MAX-WAY and MULTI-TECH II – however for MAX-FIX II and DUALFIX, they can only be used in cars that also have ISOFIX connection on the front seat. Please refer to your car seat and vehicle instruction manuals.

Can I use a forward facing child car seat on the front passenger seat?

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Britax car seats in Groups 1 and 2-3 can be used in principle in the passenger seat. The same applies to our Group 0+/1 products such as FIRST CLASS PLUS and DUALFIX when in forward facing mode. However, it is advisable to move the front passenger seat as far back as possible if a passenger airbag is activated. Please refer to your car seat and vehicle instruction manuals. In general, children should be transported on the rear seats as much as possible where there is less risk of injury in case of an accident.

Can I use an infant carrier or car seat in a vehicle with side airbags?

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Unlike the front airbag on the passenger side, the side airbags only inflate a small amount – so they have minimal contact with the child car seat. As long as a child is properly secured within the car seat and cannot lean out if it, the use of a car side airbag does not pose a risk.

If you are concerned, we advise that you contact the vehicle manufacturer to ask how far the side airbags come out if they deploy and whether they are likely to contact a child restraint in the rear outboard seats. EuroNCAP tests include assessing the safety of child seats in a side impact, so check www.euroncap.org to see if your vehicle model is one of those that has been tested.

Can my child keep its winter coat on in the car?

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If a child is wearing a very thick coat, there is a risk that the harness or car seat belts cannot be tightened to sufficient tension. So we would recommend in general that very thick coats are removed in the car and the child is covered with a blanket over the top of the harness if extra warmth is needed.

What warranty do you offer on Britax products and who should I contact?

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We offer a guarantee for manufacturing or material defects on all products for one year. The warranty period begins on the date of purchase. Please retain your receipt as proof of purchase and complete your warranty card if available. For any warranty enquiries please contact the retailer where you purchased your seat.

Are the seat covers washable?

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The cover can be removed and washed with mild detergent on a gentle 30°C cycle. Please follow the instructions on the washing label of the cover. Do not place on a spin cycle and do not place in a tumble dryer.

What is the expiration date of my car seat?

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Although Britax Römer child seats do not have an official expiration date as we use high-quality UV-stabilized material to prevent aging effects, we endorse the general advice of The European Nursery Products Confederation and suggest that these should be used as sensible guidelines. The count for the lifespan begins when the product is first used.

7 years - Group 0/0+ and 1 (birth – 18 kg); or equivalent child restraint systems as defined in UN R129 (i-Size).

10 years - Groups 2 and 3 or combination seats Group 1 2 3 (9-36 kg), or equivalent child restraint systems as defined in UN R129 (i-Size)

Why?
Laws, rules and standards are regularly updated to integrate the latest findings of research on child safety; Products, technical solutions and design evolve, also as a consequence of standards’ evolution and to reflect state of the art technology and features to ensure child’s safety; Functional parts of the products may have reduced performance due to wear or exposure to external factors, such as food and drinks. Britax Römer does not recommend the use of a second-hand car seat with an unknown history as you cannot be sure that it hasn’t been involved in an accident (even if there are no visual signs of damage) or that parts, labels and instructions may have got lost.

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Britax car seat overview

Having difficulty getting a clear overview of all our car seats? Click the button below to see a comparison chart to help you pick the right seat.

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