Return policy

Return policy

Nothing pleases us more than a happy customer! For more than 50 years we have spared no costs or efforts to provide more safety for little ones on the road all around the world.

We are confident that the quality of our products will meet, if not exceed, your expectations.

If you are not happy with the quality of your order, have received an incomplete/wrong order or believe your product is defective, please contact us so we can make things right.

To be eligible for a return

  • You must inform us within 48 hours of receipt and return it within 10 days.
  • Your item must be unused and the labels as well as packaging intact.

Please note that returns are not accepted if:

  • The return request is made outside the specified time frame.
  • The product is on sale or part of any promotion.

Returns Process

Please send us an email within 48 hours of receiving your product to info@britax-india.in . Include your order number, description of the issue and a photo. Make sure to retain the original invoice/tags and allow 1-2 business days for our team to get back to you.

Once our team has contacted you regarding your return request, you will be asked to ship the product back to us at the address below:

NLUPDN 365 Distribution India Pvt. Ltd.
Dashmesh Compex & Godowns,
Plot # 105, 106, AT & POST NADHAL,
Taluka Khalapur, Distt. Raigad, Maharashtra
410203

Returns are to be shipped at the expense of the buyer.

Refunds

On receipt of the product in original condition, we will refund the full amount (not including shipping charges, duties and taxes if applicable) back to your account in 15 to 25 working days.

Cancellation

You may change/cancel your order as long as it has not been shipped. To do so, please get in touch with our team by emailing us at info@britax-india.in with your order details as soon as possible as orders are usually shipped immediately.

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